We will gladly accept your order for an exchange within 5 Days from the day you receive it. (Example: If you receive your order on Monday you have till Saturday to mail it back to us) Policy Strictly Enforced . We must be Notified by email or Text. You do not need to wait for instructions from us to send it back. Eligible items will only be accepted for store credit. Absolutely no refunds will given.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Lavish Couture Fashion and product tags attached. A 5% Re-Stocking Fee will be charged for merchandise that is not in its original packaging and or without tags. Include a copy of your invoice for faster processing.
Defective items must be reported within 48 hours of package arrival, if not reported within that time frame, we will not issue credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package.
Return Order to:
Lavish Couture Fashion
15421 E Gale Ave #92401
City Of Industry, CA 91715-9608
At Lavish Couture Fashion, we’re constantly bringing in new merchandise, but in limited quantities. We do not perform exchanges on any merchandise. In addition, we cannot put any merchandise on hold. If you would like to return an item, please follow normal return procedures to send the merchandise back to our facilities. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item.
Once you receive your Credit Code you will have 7 days to use the Credit Code before it expires (if your credit code expires after the 7 days we will reset it at our earliest convenience).
You are only allowed to exchange once per order. So please make sure you ask questions if you are unsure of what size to purchase (All sales are final on exchanges).
Once an order has been placed it cannot be cancelled. When returned packages arrive at our facilities, it usually takes us anywhere from 5 -10 business days to process your store credit. We understand it’s very important for our customers to get their returns processed as soon as possible. Once your return has been processed, you'll be issued a store credit in the form of a Credit Code via email/text. PLEASE KEEP YOUR RETURN PACKAGE TRACKING. We will only issue credit for packages if customer provides tracking information and shows delivered to our address. Many times customers claim they have returned package but have no proof the item was sent back, therefore, for the customers security and ours, we require proof in the form of a tracking number, showing delivery to our address. No exceptions.
**Please Note: All original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. The customer will also cover any redelivery costs.
FINAL SALE ITEMS
Non Returnable, No Exceptions
All items found in the Sale category, Discount codes 25% and up used, accessories, bags, clutches, swimwear, or bodysuits are non-returnable.
If you have any questions please feel free to contact us by text at 626-622-9880.